Frequently asked questions:

If my child is having a problem with lessons or with another pupil, what should I do?

Contact your child’s mentor directly, either by telephone, email or letter outlining the issue. He/she will deal with it in the first instance, and keep you informed of the process and outcome.

How can I arrange to see a particular teacher, or a number of my child’s teachers, and when it is not near a Parents’ Evening?

Contact your child’s mentor, giving the names of the teachers and the reason for wishing to see them. He/she will then arrange with you and them a mutually convenient date and time.  More information regarding Parents’ Evenings

How do I obtain permission for my child to attend a doctor’s or dentist’s appointment?

We encourage parents to make appointments outside of school hours; however, if this is not possible, your child should bring a letter to Reception or send an email to the day before the appointment, stating the reason for the appointment, the date and time he or she needs to leave. In the interests of your child’s safety, please make it clear if he or she is to be collected or allowed to leave school alone for the appointment. Please ensure your child returns to school after the appointment, if at all possible. It is not acceptable for a child to miss a day of learning to attend a dentist appointment or something similar.

How do I obtain permission for my child to have time off school to attend a family funeral or other such event?

As a rule, requests during term time will be refused, unless the circumstances are exceptional. Any request must be made on the Holiday Request form (available from Reception) at least 2 weeks before the proposed absence, giving as much detail as possible including why the holiday cannot be taken during the school holiday time. Each request will be considered individually by the Headteacher.

If permission for a holiday during school time has not been granted and your child is away from school, the absence will be marked as ‘unauthorised’. For a guidance on authorised and unauthorised absences, please refer to our Attendance and Punctuality Policy published on our website.

If you have any concerns regarding your child’s attendance, please contact your child’s mentor or the school Reception.

If my child is unwell, how do I let the school know he/she will not be attending school that day?

Telephone the school, giving the reason for your child’s the absence.

What if my child is late?

Your child will be marked “late” on the register if he or she is not in the classroom, ready for the school day, when the register starts.

If your child arrives late to school, (after 8.50am) he or she needs to report to Reception at the time of the arrival. This is of vital importance as he or she may not be accounted for in an event of a fire or emergency. As I am sure you understand, it is impractical for us to interrupt teaching to ensure a child has arrived after registration so, in order to avoid the unnecessary telephone call from school (as below), please ensure that your child follows this procedure.

If we have not heard from you by 9.30/10.00am, we will contact you, asking for information on the whereabouts of your child. If we leave a message, please telephone us back as soon as possible with this information. It is important for pupils to be on time for school as children who arrive late disrupt the learning of the whole classroom.

Other useful information:

Mobile Telephones

Our policy on mobile telephones has always been extremely successful.  The policy states that pupils are allowed to bring their mobile telephones to school but must have them switched off whilst on the premises. The only exception to this is where they make a decision to stay after school and need to let someone know; in this event, they may make a quick call after school to the relevant person but the telephone must then be switched off.  If a mobile telephone rings during the school day, it will be confiscated and the parent/carer asked to collect it on behalf of the child. This has proved to be an excellent deterrent for pupils who might ‘forget’ to switch off the telephone. Similarly, if your child brings a mobile telephone to school, we cannot be held responsible if it is lost or stolen.

Medication in school

If your child require the use of an Epi-pen or asthma pump, he or she must carry his or her own, but you should also provide the school with a spare of each item.  The items will be kept safely in the school but be easily accessible to any staff member in case of an emergency.

Please note that the school does not have a stock of paracetamol so if your child has been prescribed paracetamol or any other medicine, he or she is welcome to bring it to Reception; for safekeeping – your child can then use it as and when needed.

School Reception

The School Reception is open from 8:00am – 4:00pm,  Monday – Friday during term time.  An answering service operates outside these hours for routine messages or enquiries.

In the event of an absolute emergency between 4.00pm and 6.00pm, a direct dial number has been made available at the  request of parents.  The number is answered by a member of the Premises Team who will either offer direct assistance or contact a member of the school’s Leadership Team if necessary.  The  emergency  number is 020 8780  6705. This number is for use in emergencies only and will be discontinued if parents/carers do not respect its status.

School Uniform

Pupils in Years 7-11 must adhere the school uniform policy at all times. The full pupil dress code can be found at the front of your child’s planner.

Labelling School Uniform

Please ensure that all items of school uniform (including small items such as sports socks!) are clearly labelled with the pupil’s name.

This will make it much easier for lost or misplaced items to be reunited with their owner!

Parents/carers telephones and emails

It is really important for parents/carers to keep the school up-to-date with their contact details. This is particularly important in case of an emergency. Please send an email to in order to inform us of any changes.

Process of removing your child/children from Saint Cecilia’s Church of England School

Parents must inform the school in writing of their decision to remove their child/children from the school. Within the letter or email, parents must explain the following: ‘the reason/ reasons for removal’ and ‘the Name and address of new school’ (within England).

If the family is being relocated abroad, the school will need to know the following: